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Refund Policy

Function Payment, Cancellation and Refund Policy

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To secure your function booking, full payment is required at the time of booking.

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Cancellation by the Customer

If you need to cancel your booking, please notify CAFE CLAIRE BUTTERY in writing as soon as possible.

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Our cancellation policy is as follows:

  • 14 days or more before your function date: 100% refund of the amount paid.

  • 7 to 13 days before your function date: 50% refund of the amount paid.

  • Less than 7 days before your function date: No refund.
     

Refunds will be processed to the original payment method where possible within a reasonable timeframe.
 

Changes to Your Booking

Requests to change your function date or time are subject to availability.

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If your preferred new date is available, we will transfer your booking at no additional charge.

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If we are unable to accommodate the requested change, the cancellation policy above will apply.

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Cancellation by CAFE CLAIRE BUTTERY

If we need to cancel your function due to unforeseen circumstances or reasons within our control, you may choose either:

  • a full refund of all amounts paid; or

to transfer your booking to another available date.

Food and Beverages

  • If you are dissatisfied with your food or beverage due to a preparation error, quality issue or incorrect order, please notify a member of our staff as soon as possible.

  • Where appropriate, we may offer one of the following remedies:

  • Replacement of the item;

  • Repair (where applicable);

  • Store credit; or

  • Refund.

  • The remedy provided will depend on the circumstances and your rights under Australian Consumer Law.
     

Change of Mind

We do not provide refunds for change of mind on food or beverages once they have been prepared or served.

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Gift Cards and Loyalty Card

Gift cards are not refundable or redeemable for cash except where required by law.

Lost, stolen or damaged gift cards may not be replaced unless required by law.

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Australian Consumer Law

​Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law (ACL).

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