Privacy Policy

Effective Date: 30 July 2026

CAFE CLAIRE BUTTERY ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, visit our café, make an enquiry, participate in our promotions, or interact with our services.

This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

Personal Information We Collect

Personal information is information that identifies or reasonably identifies an individual.

Depending on how you interact with us, we may collect:

Name
Email address
Phone number
Address (where required)
Function or event enquiry details
Communication preferences
Loyalty program details (if applicable)
Feedback, reviews or enquiries
Information provided through website forms
Website usage information, such as browsing activity and analytics data

We only collect information that is reasonably necessary for operating our business and providing our services.

How We Collect Personal Information

We may collect personal information through:

Our website contact forms
Function and event enquiries
Newsletter subscriptions
Loyalty programs
Customer feedback
Social media interactions
Direct communication with our staff
Website analytics technologies

Where possible, we collect information directly from you.

How We Use Personal Information

We may use your personal information to:

Respond to enquiries and requests
Manage function or event enquiries
Provide customer service
Communicate with you about our products, events, offers or promotions
Improve our café services and website experience
Manage loyalty programs (if applicable)
Process customer feedback
Meet legal and regulatory obligations

We will only use your information for purposes reasonably expected by you or otherwise permitted by law.

Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

New menu items
Events
Promotions
Special offers
Café updates

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance and understand visitor behaviour.

These technologies may collect information such as:

Browser type
Device information
Pages visited
Website usage patterns
General location information

We may use third-party services such as website analytics providers to help us understand how customers use our website. You can manage cookie settings through your browser preferences.

Disclosure of Personal Information

We may disclose personal information to trusted third parties where necessary, including:

Website hosting providers
Website developers
Marketing service providers
Email communication providers
Loyalty program providers (if applicable)
Analytics providers
Professional advisers
Government authorities where required by law

We do not sell your personal information to third parties.

Third-Party Websites and Services

Our website may contain links to third-party websites, including social media platforms or service providers.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Storage and Security of Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically using secure systems and service providers.

While we take reasonable precautions, no method of electronic storage or transmission is completely secure.

Access and Correction of Personal Information

You may request access to personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details below.

We will respond to requests within a reasonable timeframe and in accordance with applicable privacy laws.

Privacy Complaints

If you believe we have not handled your personal information appropriately, you may contact us with your concerns.

We will investigate and respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Children's Privacy

Our services are not directed specifically at children.

Where personal information relating to children is provided by a parent or guardian, we will handle that information responsibly and in accordance with applicable privacy obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website with the updated effective date.

If you have questions about this Privacy Policy or how we handle personal information, please contact:

CAFE CLAIRE BUTTERY

Address: Shop 1 4Young Street, ANNANDALE NSW 2038

Email: Hello.cafeclairebuttery@gmail.com

Phone: 0432 462 461